Good customer service doesn't happen by accident. Petunia is committed to making every customer a happy one. We have a helpful staff on hand Monday- Friday, 9 a.m. to 5 p.m pacific standard time.
305 S. Kalorama, Suite F
Ventura, CA 93001
Returns and Exchanges are Simple and Free
For all Petunia.com purchases, we will gladly exchange or return your item(s) within 30 days of your purchase. The item(s) must be in new, unused condition with the original tags and/or packaging and be accompanied by a Return Authorization Number.
To request a Return Authorization Number please email with your full name and order number.
Returns: [email protected]
Exchanges: [email protected]
Please allow 1-2 full business days to receive your return authorization number and further instructions.
IMPORTANT NOTE ABOUT RETURNS: We can only exchange items purchased directly from Petunia.com. Any item deemed "used" will be ineligible for return. Pending inspection it is Petunia Pickle Bottom’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you and no return provided. A NOTE ABOUT YOUR REFUND: Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.
Shop the Petunia Pickle Bottom Outlet
From time to time based on our inventory we have special outlet sales. Please visit www.petuniaoutlet.com
Petunia 100% Guarantee
At Petunia Pickle Bottom, our commitment to quality is unwavering and we take great pride in each and every product we make. We proudly offer a 100% Craftsmanship Guarantee to the original owner for the lifetime of the product when purchased through an authorized Petunia Pickle Bottom Retailer. If you experience a problem with our product, please don’t hesitate to contact us.
Simply click here and complete our product guarantee form.
*Please note: Our guarantee does NOT cover normal wear and tear, products outside of the item's intended lifetime, cosmetic damages that do not affect the functionality of the bag (including scratches, stained fabric or embroidery flaws), accidents, spills or improper use, and defects from self or third party repairs and alterations. Most notably, Petunia Sample Sale items, Outlet Sale Certified Seconds, secondhand purchases or gifts or items NOT purchased through an authorized retailer are NOT covered.