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Good customer service doesn't happen by accident. Petunia is committed to making every customer a happy one.  We have a helpful staff on hand Monday- Friday, 9 a.m. to 5 p.m pacific standard time. 

Corporate Offices:

   Petunia 
   305 S. Kalorama, Suite F 
   Ventura, CA 93001 

   Free: 877.773.8864
   Office: 805.643.6697
   Fax: 805.643.6672
   info@petunia.com

 

Returns and Exchanges are Simple and Free

For all Petunia.com purchases, we will gladly exchange or return your item(s) within 30 days of your purchase. The item(s) must be in new, unused condition with the original tags and/or packaging and be accompanied by a Return Authorization Number.

To request a Return Authorization Number please email with your full name and order number. 

Returns: returns@petunia.com

Exchanges: exchange@petunia.com

Please allow 1-2 full business days to receive your return authorization number and further instructions. 

IMPORTANT NOTE ABOUT RETURNS: We can only exchange items purchased directly from Petunia.com. Any item deemed "used" will be ineligible for return. Pending inspection it is Petunia Pickle Bottom’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you and no return provided. A NOTE ABOUT YOUR REFUND: Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.

General Inquiries

You have questions. We have answers. Visit our FAQ's page or contact info@petunia.com

Wholesale Assistance

If you are interested in becoming an Authorized Petunia Pickle Bottom Retailer, please fill out our online application

 

Shop the Petunia Pickle Bottom Outlet

From time to time based on our inventory we have special outlet sales.  Please visit www.petuniaoutlet.com

Guarantee

 

Petunia 100% Guarantee

 

At Petunia Pickle Bottom, our commitment to quality is unwavering and we take great pride in each and every product we make. We proudly offer a 100% Craftsmanship Guarantee to the original owner for the lifetime of the product when purchased through an authorized Petunia Pickle Bottom Retailer. If you experience a problem with our product, please don’t hesitate to contact us.

 

Simply click here and complete our product guarantee form.

 

*Please note that some exclusions apply. Our guarantee does NOT cover normal wear and tear, accidents, spills or improper use. Most notably, items NOT purchased through an authorized retailer, secondhand purchases or gifts, Petunia Sample Sale items, and defects from self repairs or alterations are NOT covered.