Petunia 100% Guarantee
At Petunia Pickle Bottom, we take great pride in designing and creating high quality products with exquisite craftsmanship, constructed with both form and function in mind. As Customer Care is one of our core brand tenets, we are pleased to offer our Petunia 100% Guarantee, ensuring that customers can trust our products to withstand the joy and adventure of modern motherhood.
The Petunia 100% Guarantee covers hardware and/or fabric defects on items purchased through authorized Petunia Pickle Bottom retailers.
If you are experiencing an issue with one of your Petunia products, simply complete our GuaranteeForm (click here to download), and send the form, along with your product, to our corporate office for review. If your item is covered under our Petunia Guarantee, we either repair or, in some cases, replace it.
Your package should be sent to:
305 South Kalorama Street, Suite F
Ventura, CA 93001
To insure a smooth process and quick response time, we ask you to:
- Answer all of the questions on the GuaranteeForm (click here to download), and clearly explain the issue you are experiencing
- Include your proof of purchase, if available (i.e.- receipt, web order email, screen shot or credit card statement)
- Send your Petunia Pickle Bottom product through a trackable, insured mail service
If you are a Canadian customer, please email [email protected] for mailing instructions.
As soon as your package is received by us, we will contact you within 24-hours to give an update on the status of your repair or replacement options. We pride ourselves on having happy customers, and will do everything in our power to expedite the process and make sure we communicate with you every step of the way.
Once we have reached out to you, if we do not hear back in 2 weeks after our initial contact, we will ship your bag back to you.
Please note that our Guarantee does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or from one of our Sample Sales are also not covered under our Guarantee. If you are experiencing one of these issues, we do invite you to give us a call as we may be able to offer suggestions for cleaning or further assistance.
Our Customer Service team is happy to offer advice on how best to use and care for your Petunia Pickle Bottom products. If you have any questions, please give us a call at 877-773-8864 or email us at [email protected]